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3 Tips for choosing your Custom Home Builder: Communications and Customer Service

Having effective communication and quality customer service is a key factor in building or renovating dream homes successfully. As Calgary Custom Home Builders and Major Renovations experts, we know that the building and renovation process can turn out stressful and difficult to handle for homeowners.

Select a Home Builder that Cares about Customer Service

The first indication that your home builder offers quality customer service is that they take their time to listen to you and can answer all your questions. But an effective way to ensure that you will have excellent customer service along the way is to interview past clients. Select a builder that guides you and provides you with enough information to make your decisions.

As professional builders in Calgary, we have experienced that when communication lines are well established with our homeowners, projects succeed and become less stressful allowing our home owners to enjoy every step of the process. If you wonder about steps in pre-construction, design, and construction check out our tips every week.

Communicating with your custom home builder

Usually, in every step of the building process, you will have a meeting with your custom home builder to explain your ideas for your home's design, your preferences for interior and exterior materials, and you will be able to select every item in your custom home. Choose a professional home builder that is open to listening to your ideas, and asks you to provide visual examples as well.

At Sunset Homes, we suggest our homeowners use resources such as Houzz, Pinterest, images, photos or drawings, as well as creating a wish list, when planning their custom homes and even when organizing their ideas for any small or major renovation. Learn more about what to include in your wish list to enhance your home builder's understanding of your vision.

Starting our communications using all said resources have provided less chance for misunderstandings in our projects. Also, in the same way, that you provide all these details, select a custom home builder that follows up with you with design options in writing, schedule construction times and a detailed budget. 

Seek a transparent and organized builder

When custom building having a skilled builder is important, nevertheless, choosing an organized builder with excellent planning skills is key. If you are about to build you will need to know details about your home's progress in every phase of your building project. You will also need to plan your living arrangements during construction, moving into your new home, and furnishing your home.

On the other hand, if your project is a renovation and you will be still living at home, you will need to account for any extra measures you need to take such as installing a temporary kitchen depending on the extent of your renovation.

At Sunset Homes, Calgary's bespoke home builder, we organize our projects using an online software that allows you to follow your project online in real time, check any selections made and communicate with us. On the one hand, being able to use this online tool from your phone, tablet or computer is convenient if you have a full work schedule, will be out of town occasionally, or decide to build from another city or country. In addition to this online tool, we meet with our homeowners in every major step of their projects and try to keep all communication lines open. 

Are you ready to build a custom home with us? Contact Sunset Homes today; we will gladly prepare a free quote and give you more information about our custom luxury homes and major renovations.

Don’t forget to check out our ongoing projects, Calgary modern homes for sale, and exciting daily updates on Facebook, Twitter, and Instagram. Also, check out our beautiful homes and read our reviews in Houzz!

Too Long Didn’t Read (TLDR)

When looking for a professional custom home builder make sure to select one that can offer you effective communication and quality customer service. Being able to listen to your ideas, manage your projects details and schedule in an organized and transparent way. 

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